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Straw Bag

How It Works

Laundry service made simple, flexible, and stress free - just the way it should be.

Schedule

Schedule Your Service

Use our booking page to choose your laundry day.

Tell us how many loads you're sending, select any add-ons (like bulky items or rush turnaround) and let us know if you're using a membership.

  • Weekly Reset & Household Hero members enjoy complimentary pick-up/drop-off

  • Limited local pick-up/drop-off available to all clients within a 10-mile radius for an additional fee

Bag & Drop
(or Let Us Come to You)

After booking, you'll receive easy drop-off instructions via text or email.

Most clients leave labeled laundry on the porch or coordinate a quick hand-off.

We'll handle everything from here - washing, drying, folding, and packaging with care.

Straw Bag
Well Organized Closet

Fresh Laundry, Back in Your Hands

Turnaround time is typically 24-48 hours.

You'll get a message when your laundry is ready for pick-up - or we'll drop it off if you've selected that option. 

Your clothes come back fresh, folded, and stress free.

Frequently Asked Questions

  • How does the service work? 

    • Schedule your pickup, leave your laundry in your designated pickup spot, and we'll take care of the rest. Laundry is washed, dried, folded, and returned fresh and ready to put away.​

  • What is the turnaround time? 

    • Most orders are returned within 24-48 hours.​

  • Do you offer pickup and delivery?​​

    • Yes! Pickup and delivery are available within our service area. Delivery fees may apply based on locations.

  • How is laundry weighed?

    • Laundry is weighed after it has been washed and dried. This helps ensure clients are billed based on the finished laundry weight rather than the heavier pre-wash weight that can include moisture, dirt, or other debris.​

  • Do I need to be home for pickup or delivery?

    • Not at all. Many clients leave their laundry in a designated spot such as a front porch, garage, mudroom or entryway. We'll coordinate pickup and delivery details with you ahead of time to make the process as easy and convenient as possible. ​

  • How should I package my laundry for pickup?​

    • Laundry can be placed in hampers, laundry basket, trash bags, or reusable  laundry-bags - whatever is easiest for you. We just ask that items are securely contained and clearly separated if there are any special instructions (delicates, hang dry items, etc.). Please avoid overfilling bags or baskets to help prevent dama​ge during transport.

  • What products do you use?​

    • We use quality detergents. We're happy to accommodate fragrance-free or sensitive skin preferences when possible.​​​

  • Do you wash each customer's laundry separately?

    • Absolutely. Every order is washed and dried separately to ensure cleanliness and proper care.​

  • How are subscriptions plans billed?

    • Membership payments are due at the beginning of each service cycle and renew monthly unless cancelled with at least 10 days' notice ​prior to the next renewal date. Invoices are due upon receipt.

  • Do unused pounds roll over? 

    • No. Monthly laundry allowance apply only to the current billing cycle and do not roll over month to month.​

  • What happens if I go over my monthly allowance? 

    • Additional pounds are billed at your reduced member overage rate and will be added to our next renewal invoice. If service is cancelled, any outstanding overage balance is due upon receipt of the final invoice. ​

  • How will I know how many pounds I've used? 

    • We provide periodic usage updates throughout your billing cycle so there are no surprises.​

  • What if my first order is larger than expected?

    • That's actually very common. Many new clients use their first pickup to catch up on accumulated laundry. We're happy to help you determine whether your current plan remains the best fit going forward. ​

  • Can I pause or cancel my subscription? 

    • Yes. We simply ask for at least 10 days' notice prior to your next renewal date. ​Reactivation fees may apply.

  • Do you treat stains? 

    • Light stain treatment is included whenever possible, but we cannot guarantee complete stain removal. ​

  • Do you wash bulky items like comforters and blankets? 

    • Yes - most bedding and bulky household items can be accommodated. Reach out if you and questions about specific items, additional fees may apply.​

  • What payment types do you accept?

    • We currently accept Venmo, PayPal, credit card, cash, and check.​

  • What areas do you serve? 

    • We currently serve Forest Lake and surrounding communities. Reach out to confirm availability in your area. ​

  • What if I have special instructions?

    • No problem! We welcome notes regarding detergents, hanging items, delicate care, stain concerns, or folding preferences.​

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